Shipping policy

Shipping Policy

At Bitsy Gypsy Boutique, we’re committed to making your shopping experience as smooth as possible from checkout to delivery. As a small business, we appreciate every order and process orders in the order they are received.

Processing & Shipping Times

Orders are processed and shipped Monday through Friday, excluding weekends and holidays.

We partner with suppliers and fulfillment centers in the United States and around the world. Because of this, most orders can take approximately 5–20 business days to arrive, depending on the item, fulfillment location, and destination.

Please keep in mind:

  • Standard Delivery: Approximately 5–15 business days.

  • Custom Graphic Items: Please allow up to 5 additional business days for production and processing before shipment.

  • Multiple Packages: If your order contains multiple items, they may be fulfilled from different locations and arrive in separate packages.

  • Weekends & Holidays: Business days do not include weekends or holidays.

  • Peak Seasons: Processing and delivery times may be longer during high-volume holiday periods, major sales, and Chinese Lunar New Year.

Standard Shipping Only

We currently offer standard ground shipping only. Expedited, express, or overnight shipping is not available at this time.

Please plan accordingly if you are ordering for a vacation, holiday, birthday, event, or other specific date. Delivery dates cannot be guaranteed.

Tracking Information

Once tracking information becomes available, it will be provided for your shipment. Please allow time for tracking information to update after a shipping label is created.

Your tracking number may change during transit. If your order is being shipped from an overseas fulfillment center, the first tracking number you receive may be an international or transfer tracking number used while your package is traveling to the United States.

Once the package reaches the U.S. and is transferred to a local delivery partner, such as USPS or another carrier, your tracking information may be updated with a new local tracking number. This is a normal part of the international shipping process and does not mean there is a problem with your order.

There may also be a short period when tracking appears to have stopped updating while the package is being transferred between international and local carriers. Tracking should resume once the local shipping partner receives and scans the package.

Separate Shipments

Because we use multiple fulfillment locations, items purchased together may be shipped separately. This means you may receive one item before another, even though they were purchased in the same order.

Separate packages may also have different tracking numbers, carriers, and delivery dates. There is no additional shipping charge to you when we divide an order into multiple shipments.

Order Cancellations

Because orders begin processing quickly after they are placed, we are unable to cancel or make changes to an order once it has been submitted.

If you decide an item isn't right for you after receiving it, please refer to our Return Policy for information about eligible returns.

Shipping Delays

While we work with trusted shipping partners, occasional delays caused by carriers, weather, customs, holidays, or other circumstances outside of our control may occur.

Internationally fulfilled items may also experience additional transit, customs, or carrier-transfer time.

Questions About Your Order?

If you have questions about a specific product, tracking information, or would like more information about its estimated delivery timeframe before ordering, please contact us at info@bitsygypsyboutique.com.

We appreciate your patience and your support of our small business. Thank you for shopping with Bitsy Gypsy Boutique!