Refund policy

 

💌 Cancellation & Refund Policy

Cancellation Policy

Once an order is placed, it immediately enters our processing system and cannot be canceled once processing begins. We apologize for any inconvenience, as we are committed to ensuring fastest shipping available and customer satisfaction.

If you need to return your order, please refer to our Return Policy below.

 

📦 Return Policy

We hope you love every piece from Bitsy Gypsy Boutique! If you need to return an item, returns are accepted within 30 days of receiving your order. Items requested for return after this period will not be eligible for a refund.

To start a return, please visit our [RETURNS PORTAL].


⏰ 30-Day Return Window

  • Returns must be requested within 30 days of delivery

  • Items sent back without an approved return request will not be accepted

 

👗 Item Condition Requirements

Returned items must be:

  • Unworn, unwashed, and unused

  • Free of stains, odors (including smoke or perfume), pet hair, or damage

  • With original tags attached

Items that do not meet these conditions will be denied and returned to the customer at their expense.

 

🚫 Final Sale / Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

Clearance items

  • Accessories (including jewelry, hats, belts, etc.)

  • Intimates, bodysuits, swimwear

  • Gift cards

🚚 Return Shipping

  • We provide a Return Shipping label

  • Original shipping fees are non-refundable

 

❗ Damaged or Defective Items

 

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery

  • Include clear photos of the issue

  • We will review and offer a replacement or store credit if approved

 

🔄 How to Start a Return

  1. Visit our [RETURNS PORTAL]

  2. Enter your order number and email address

  3. Follow the prompts to submit your return request

Once approved, you will receive return instructions via email.

 

🔁 Exchanges

We do not provide exchanges. Please return the unwanted item and place a new order for the item you want.

 

💌 Refunds / Store Credit

  • Once we receive and inspect your return, we will notify you if your return is approved.

  • If approved, a refund will be issued within 10 business days.

  • If more than 15 business days have passed, please contact us at Info@BitsyGypsyBoutique.com

 

🤍 Small Business Notice

 

We are a small business, and return abuse (wearing items once, for events, or photo shoots) directly impacts our ability to continue offering affordable styles and we will cancel any order for a customer that has abused our return policy. Thank you for your understanding and support!